FAQ

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> How Do I Print My Pattern Sheets So They Are Full Size?
The actual pattern for most digital download projects is the very last page on the PDF file, which you will note is larger in size than all the other pages in the PDF.  By default Adobe Acrobat will shrink and scale down this pattern page to fit on the size paper you are using, so you will need to change the print settings to force the patterns to print at full size. To achieve this we will use a tiling print method which means the pattern will print across multiple sheets of paper that you then tape together to create a full size pattern sheet.

The steps for printing the pattern sheet full size are as follows:

1/. – Open the PDF file and page down so the pattern sheet you want to print is displayed on screen and click ‘File’ then ‘Print’ and chose ‘Current Page’ under Pages To Print.

2/. – Under ‘Page Size & Handling’ click ‘Poster’ and make sure ‘Tile Scale’ is 100% and in the dialog box called ‘overlap’ we suggest you enter something like 1/4 inch or 5 mm which means it will repeat that much of the pattern on each page to enable you to line all the pages up and ensure it’s the correct size when taped together.

3/. – Press Print and your printer should now print the pattern across multiple pages at full size (100%).

If you need further help to print your pattern sheet, please contact us anytime here.

> How Do I Access Digital Download Files I Purchase?
Once you have finalised your purchase, a link will be provided for you on screen which you can click to download any digital files you purchase, and save to your device.  Additionally you will receive an email with the same link that you can use and file for future reference, should you need to download your purchased file again at a later date.

> I Am Having Trouble Downloading or Accessing My Digital File
If you have purchased a digital download file from us through this website, have clicked on the download link provided and are having trouble accessing or finding the file, first check your Downloads folder in the web browser you used to make the purchase.  All files purchased through the Stitch.ology website are PDF files, so you are looking for a .pdf extension or icon.

If you have purchased a Digital Book, the file size can be quite large and therefore may take some time to download. To open the PDF file, you will need Adobe Acrobat installed on your device, which you can download for free here

If you are still having difficulty, please contact us anytime here.

> When I Buy Something, How Will It Appear On My Credit Card Statement?
Any purchases you make from within the www.stitchology.com.au website, will appear as either Inspirations Studios Corporation Pty Ltd or Stitch.ology Pty Ltd.  Subscription payments will appear as Inspirations Studios Corporation Pty Ltd.

> Where Will Products I Order Ship From?
Most of the products you purchase from this website will be shipped from Australia, and therefore you should allow 7-14 days for any domestic customers, or up to 21-28 days for international customers for your products to be delivered.  Some recent issues of Inspirations are stored in our warehouses around the world and therefore we will ship them to you from the mailing house nearest you to expedite delivery where possible.

> Why Isn’t Everything Available Digitally?
We are currently working through our vast back catalogue of books and magazines & constantly adding new patterns and publications.  If there is something you are specifically looking for, please contact us & let us know, we’d love to hear from you.

> Why Aren’t All Your Books Available?
Some of our older books are currently out of print and we’re working on bringing them back either as a physical copy, or we’ll be adding them to our Digital Books library.

> Who Is Stitch.ology?
Stitch.ology Pty Ltd is an Australian sister company to Inspirations Studios Corporation Pty Ltd and together we publish and license some of the world’s most beautiful needlework.  Some of our staff were previously at Country Bumpkin and now work with us to help look after the Country Bumpkin Publications, Australian Smocking & Embroidery and Inspirations library, as well as develop new content moving forward.